Itea is dedicated to bringing world class integration to contact centers. From Cisco Unified ICM and UCCE to Routing and ACD feeds, Itea brings dynamic call routing and active reporting to succeeding businesses.
Integration brings business agility and performace!
Manage your call flow real- time, with instant response. Change your service goals, manage hours of operation, or route to a center too small for a PG.
Business needs the control, not just the developers. Integrate with
IRIS - An Enterprise View
You need more than just real-time data. You need a complete Enterprise View of your business. Bring real-time, historical, analytical data, and even call control to Executives, Command Centers, and Team Leads.
Combine data from ICM, ACDs, and Forecast tools. Have consolidated, drill-down enabled reports. Have Trending. Have platform monitoring. Have Alerting. Have it all with
© 2003-2013 Itea Inc. All rights reserved |
Terms and Conditions