IRIS Link

Integration brings business agility and performace!

Manage your call flow real- time, with instant response. Change your service goals, manage hours of operation, or route to a center too small for a PG.

Business needs the control, not just the developers. Integrate with IRIS Link.

 IRIS - An Enterprise View

You need more than just real-time data. You need a complete Enterprise View of your business. Bring real-time, historical, analytical data, and even call control to Executives, Command Centers, and Team Leads.
Combine data from ICM, ACDs, and Forecast tools. Have consolidated, drill-down enabled reports. Have Trending. Have platform monitoring. Have Alerting. Have it all with IRIS.